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Privacy Policy

Effective Date: January 2026

Introduction

Fix Before Closing (“Fix Before Closing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of real estate professionals who use our services.

This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, submit repair requests, or communicate with us via phone, email, or text message.

Information We Collect

We may collect the following types of information:

1. Personal & Professional Information

  • Name
  • Phone number
  • Email address
  • Brokerage or company name
  • Property address related to a repair request

2. Communication Data

  • SMS/text messages
  • Phone call records (not call recordings unless explicitly disclosed)
  • Emails and form submissions

3. Website & Technical Data

  • IP address
  • Browser type
  • Device information
  • Pages visited and interactions with our website

How We Use Your Information

We use collected information to:

  • Process and manage repair amendment requests
  • Coordinate vendors and services related to real estate transactions
  • Communicate project updates, scheduling, and confirmations
  • Send transactional messages related to active jobs
  • Improve our services, workflows, and customer experience
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information.

SMS & A2P Messaging Compliance

If you provide your phone number, you consent to receive transactional SMS messages from Fix Before Closing related to:

  • Repair requests
  • Job status updates
  • Scheduling and confirmations
  • Service-related notifications

Message frequency varies. Message & data rates may apply.

You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly.

We do not send unsolicited marketing messages and do not share mobile numbers with third parties for marketing purposes.

Data Sharing & Third Parties

We may share information only with:

  • Trusted service providers (e.g., communication platforms, CRM systems)
  • Vendors required to complete approved repair services
  • Legal or regulatory authorities when required by law

All third parties are required to safeguard your data and use it only for authorized purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

While no system is 100% secure, we take data protection seriously and continuously evaluate our practices.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill service obligations
  • Maintain business records
  • Comply with legal requirements

Once no longer needed, information is securely deleted or anonymized.

Your Rights & Choices

You may:

  • Request access to your personal data
  • Request corrections or updates
  • Opt out of SMS communications
  • Request deletion of your information, subject to legal obligations

To exercise these rights, contact us using the information below.

Children’s Privacy

Fix Before Closing does not knowingly collect information from individuals under the age of 18. Our services are intended solely for licensed real estate professionals and related business use.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Fix Before Closing
Email: email@fixbeforeclosing.com
Website: https://fixbeforeclosing.com