Privacy Policy

Effective Date: January 2026

Introduction

Fix Before Closing (“Fix Before Closing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of real estate professionals who use our services.

This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, submit repair requests, or communicate with us via phone, email, or text message.

Information We Collect

We may collect the following types of information:

1. Personal & Professional Information

Name
Phone number
Email address
Brokerage or company name
Property address related to a repair request

2. Communication Data

SMS/text messages
Phone call records (not call recordings unless explicitly disclosed)
Emails and form submissions

3. Website & Technical Data

IP address
Browser type
Device information
Pages visited and interactions with our website

How We Use Your Information

We use collected information to:

Process and manage repair amendment requests
Coordinate vendors and services related to real estate transactions
Communicate project updates, scheduling, and confirmations
Send transactional messages related to active jobs
Improve our services, workflows, and customer experience
Comply with legal and regulatory requirements

We do not sell or rent your personal information.

Cookie Use

Our website uses cookies only when necessary to support the basic operation and functionality of the website. These cookies help ensure that pages load correctly, forms function properly, and security features operate as intended.

We do not use cookies for advertising, behavioral tracking, analytics profiling, or third-party marketing purposes. The cookies used on this website are limited to essential technical functions required for the website to operate.

These cookies do not collect personally identifiable information and are not used to track your activity across other websites.

You may choose to disable cookies through your browser settings. However, doing so may affect certain website features and may prevent some parts of the website from functioning properly.

SMS & A2P Messaging Compliance

If you provide your phone number, you consent to receive transactional SMS messages from Fix Before Closing related to:

Repair requests
Job status updates
Scheduling and confirmations
Service-related notifications

Message frequency varies. Message & data rates may apply.

You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly.

We do not send unsolicited marketing messages and do not share mobile numbers with third parties for marketing purposes.

Data Sharing & Third Parties

We may share information only with:

Trusted service providers (e.g., communication platforms, CRM systems)
Vendors required to complete approved repair services
Legal or regulatory authorities when required by law

All third parties are required to safeguard your data and use it only for authorized purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

While no system is 100% secure, we take data protection seriously and continuously evaluate our practices.

Data Retention

We retain personal information only as long as necessary to:

Fulfill service obligations
Maintain business records
Comply with legal requirements

Once no longer needed, information is securely deleted or anonymized.

Your Rights & Choices

You may:

Request access to your personal data
Request corrections or updates
Opt out of SMS communications
Request deletion of your information, subject to legal obligations

To exercise these rights, contact us using the information below.

Age Restriction

Fix Before Closing’s services and website are intended for individuals who are at least 18 years of age. By accessing or using our website and services, you represent and warrant that you are 18 years old or older.

Individuals under the age of 18 are not permitted to use our services, submit personal information, or engage with our website in a manner that involves providing personal or contact information.

If we become aware that personal information has been submitted by an individual under the age of 18, we will take reasonable steps to remove such information from our records.

Children’s Privacy

Fix Before Closing does not knowingly collect information from individuals under the age of 18. Our services are intended solely for licensed real estate professionals and related business use.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Fix Before Closing
Email: info@fixbeforeclosing.com
Website: https://fixbeforeclosing.com